Refund & Returns Policy

At Ishoku, we are committed to offering a thoughtful and seamless experience. If your purchase doesn’t meet expectations, our refund and returns process is designed to be clear, fair, and transparent.

Returns & Eligibility

• Unused, unopened, and non-fragile products may be returned within 48 hours of delivery.
• Products must be in their original condition and packaging.
• Ceramics, glass bowls, and kits are non-returnable and non-exchangeable.
• In the event that ceramics or glassware arrive damaged or broken, a 100% refund will be issued.

How to Initiate a Return

To request a return or refund, please reach out to our customer care team with your Order ID:

• Email: care@ishoku.in
• Phone / WhatsApp: +91 92894 23006
• Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Order Cancellations

• Before shipment: Refunds will be processed within 7 business days of receiving the cancellation request.
• After shipment / refused deliveries / incorrect address or contact details:

Refunds will be initiated once the products are received and verified at our warehouse.

Deductions applied towards processing and logistics:

• Orders below ₹2,000: ₹100
• Orders above ₹2,000: ₹200

Refund Processing

• Refunds for payments made via UPI, credit/debit cards, or net banking will be credited to the original payment method within 7 business days of product verification.
• Please allow an additional 2–3 business days for the amount to reflect in your account.

Cash on Delivery (COD)

• COD is currently not available.
• If enabled in the future, all COD orders will require confirmation prior to dispatch.

Orders not confirmed within 48 hours will be automatically cancelled to avoid return-to-origin delays.

Non-Returnable Items

• Opened products cannot be returned for hygiene and safety reasons unless they are damaged or defective upon arrival.
• Ceramics and glassware are non-returnable; however, items received broken qualify for a full refund.

Contact Information

For any refund or return-related inquiries, please contact us at:
Integral Wellness Private Limited
Flat 405/8, Exotica Dreamville
Phone: +91 92894 23006
Email: care@ishoku.in