PRIVACY POLICY
This Privacy Policy (“Policy”) explains how Integral Wellness Private Limited, trading under the brand name Ishoku (“Ishoku,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects your personal information when you access or use our website ishoku.in (“Website”), purchase our products, or otherwise interact with us.
This policy is intended to be read together with our Terms & Conditions, Shipping Policy, and Refund & Returns Policy.
By using our website or placing an order, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.
1. About Ishoku (Data Controller)
For this Policy:
“Ishoku” means Integral Wellness Private Limited, a company registered under the Companies Act, 2013, having its registered office at TOWER 8/405, Exotica Dreamville, Gaur City 2 Road, Sector 16C, Greater Noida, Gautambuddha Nagar, Uttar Pradesh – 201308, India, and engaged in the business of trading under the brand name Ishoku and any other products launched by Ishoku from time to time.
2. Information We Collect (Aligned with Order, Shipping & Returns Flow)
(A) Information You Provide (Order & Checkout)
We collect personal information when you: – Place an order (including returns or cancellations). – Create an account (if applicable). – Contact customer support – Subscribe to emails or marketing communications
This may include: – Name – Email address – Phone number – Shipping address – Billing address – Order ID and transaction details – Payment details (processed securely by third-party payment gateways) – Return or refund-related communications
(B) Information for Shipping & Logistics (Aligned with Shipping Policy)
To fulfill and deliver your order, we may collect and share with logistics partners: – Name and delivery address – Phone number – Order details – Delivery status updates
(C) Information for Returns & Refunds (Aligned with Refund & Returns Policy)
If you initiate a return, refund, or cancellation, we may collect: – Order ID – Reason for return/refund – Photos/videos of damaged items (if applicable) – Bank/UPI details (only if required for processing refunds) – Communication records with customer support
(D) Automatically Collected Information
When you visit our website, we may automatically collect: – IP address – Browser type and version – Device information – Pages viewed on our Website – Time and date of access – Referring website
This information is collected using cookies and similar technologies.
3. Cookies and Tracking Technologies
We use cookies to: – Improve your browsing experience – Remember your preferences. – Analyze website traffic and usage – Support marketing and advertising activities
You may control or disable cookies through your browser settings. However, disabling cookies may affect certain features of the website.
4. How We Use Your Information (Aligned with T&Cs, Shipping & Returns)
We may use your personal information for the following purposes:
Order & Payment Processing
- To process your orders
- To communicate order confirmations and updates
- To handle cancellations (before or after shipment)
- To process refunds within the timelines stated in our Refund & Returns Policy
Shipping & Delivery
- To share details with courier partners for delivery
- To track shipments and manage delivery issues
- To resolve incorrect addresses or refused delivery cases
Returns & Customer Support
- To verify returned products at our warehouse
- To assess eligibility for refunds or replacements
- To communicate with you regarding the return/refund status
Business & Compliance
- To improve our Website and services
- To send promotional emails (only if you opt-in)
- To prevent fraud or misuse
- To comply with legal obligations
5. Sharing of Your Information (Aligned with Shipping & Payments)
We do not sell your personal information.
We may share your information with: – Payment gateways (for processing UPI, credit/debit card, and net banking transactions) – Shipping and logistics partners (for delivery and return pickups) – IT and website service providers (for hosting and maintenance) – Legal authorities, if required by law
All third parties with whom we share data are required to protect your information and use it only for the purposes specified by Ishoku.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention (Aligned with Refund Timelines)
We retain your personal information only for as long as necessary to: – Fulfill orders and process returns/refunds – Resolve disputes or chargebacks – Comply with legal or regulatory requirements
Once no longer needed, your data will be securely deleted or anonymized.
8. Your Rights (As Applicable Under Indian Law / DPDPA)
Depending on applicable laws, you may have the right to: – Access your personal data – Correct or update inaccurate information – Request deletion of your data (subject to legal obligations and pending orders/returns) – Withdraw consent for marketing communications
To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. Ishoku is not responsible for their privacy practices, content, or any loss arising from the use of their services.
We encourage you to read the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.
If we become aware that we have collected personal data from a minor without parental consent, we will take steps to delete such information.
11. Changes to This Privacy Policy
Ishoku reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the revised policy.
12. Contact Us (Aligned with Refund & Returns Policy)
For any privacy, data, or order-related concerns, you may contact us at
Integral Wellness Private Limited (Ishoku) Flat 405/8, Exotica Dreamville, Gaur City 2 Road, Sector 16C, Greater Noida, Gautambuddha Nagar, Uttar Pradesh – 201308, India
Email: care@ishoku.in
Phone / WhatsApp: +91 92894 23006
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
End of Privacy Policy